Frequently Asked Questions

What is a Quarterly Subsription?

What is a Yearly Subscription?

What will be in my box?

When will my box ship?

When will I be billed for my subscription?

How do I log in to my account?

Do I need to pay shipping for my subscription?

I am a Canadian member - do I need to pay duties for my box?

Are all prices in USD?

What is your cancellation policy?

I canceled my subscription immediately after signing up — will I receive a refund?

Do you accept returns?

What do I do if I received a damaged product, or missing an item altogether?

How and when can I change my shipping address?

How do I update my billing info?

How do I gift a ZHERO BOX Membership?

Will I continue to be billed after I give ZHERO BOX as a gift?

How does ZHERO BOX give back?

How does the free box contest work?

I didn't find an answer to my question. What do I do?

What do you use for packaging?